How can we help?

Sign-in help

Contact your manager if you need an account or your employee access has changed. Contact technical support if you cannot sign in or complete the required first-login password change.

Schedule questions

Ask your manager about a shift, missing schedule or schedule correction. Authorized managers can publish schedules and make audited changes inside Romer's Catering Team.

These actions do not write changes to TimeClock Plus. Payroll questions should follow your employer's existing process.

Notification help

Check your phone's notification permissions for the app. You can still open the app and read available inbox messages when push permission is denied. Push delivery depends on network access and device configuration and is not guaranteed.

Report an app problem

• Include your phone model, operating-system version and app version.
• Describe what you were trying to do and what happened.
• Remove employee names, phone numbers and schedule details from screenshots.
• Do not send passwords, verification codes, notification tokens, payroll files or identity documents.

Privacy and account requests

To ask about your app data, request a correction, request deletion, or request removal of app access, email admin@egmenterprise.com.

Romer's Catering is responsible for employee app records, retention decisions and deletion approvals. EGM ENTERPRISES carries out authorized technical work. Removing app access is different from deleting retained records.

Do not include identity documents, payroll exports or passwords in your initial request. App support does not change employer payroll or TimeClock Plus records.